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The Art of Unspoken Communication

September 18, 2012

Enhance your ability to communicate effectively by reading peoples nonverbal signs.

Peter Drucker, writer, professor and management consultant says that “The most important thing in communication is hearing what isn’t said.” This is so true on so many levels, from the business world, to personal relationships, to the person sitting next to you on the subway. When interacting with your co-workers, your business partners and others during your busy day, remember these ever important unspoken, nonverbal communications:

  1. Your facial expression. Smile when you meet someone and look them in the eyes.
  2. Hand gestures. We all speak with our hands, but also think about what you are doing with your hands when you are listening. Sometimes these gestures can be distracting.
  3. The tone and volume of your voice. Yes, these things are verbal, but they are still unspoken. The confidence in which you speak is important to your message and often demonstrates your integrity and technical expertise.
  4. Posture. Sitting and standing with your back straight and shoulders back demonstrates confidence and poise.
  5. Appearance. The colors we wear and our personal grooming are part of your first impression.

The KLR Women CPA’s Business Exchange Group reinforces the firm’s ongoing strategy to retain the best and brightest talent in the industry and connects successful women business leaders. As one of the largest accounting firms in New England, KLR recognizes that a commitment to women is a commitment to excellence. Professionals in this group have experience in tax, audit, wealth management, executive recruiting, business valuation and consulting in a variety of industries.


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