Customer Service Improvements with ReshoringFebruary 19, 2015
Reshoring challenges could be worth the effort when you consider the customer service advantages gained through the process.
The reshoring process has proven to be cost efficient, beneficial and worthwhile for many companies, but not all. It comes as no surprise, then, that many companies are still not sure reshoring will work for them. There is one thing that cannot be disputed, however, which is that having operations close to home allows for more immediate attention to consumers and their needs.
Better Turnaround Time and Easier Returns
By restoring operations to the US, companies have gained improvements in their customer service metrics. Manufacturing in the US, and more broadly North America, has given American companies the advantages of:
- Shorter turnaround time- Lengthy turnaround time, an inevitable and unavoidable part of offshoring is a headache for any business. Not having to ship products from other countries gets the product to the consumer faster and easier.
- Easier returns- Returning defective products within the states is much easier for businesses and consumers. Businesses will gain insight into consumer issues faster by having operations close to home.
For more information on the reshoring process, read our whitepaper: "Restoring Business Through Reshoring".