KLR Newsroom Client Feedback Reflects Strong Trust in KLR With an NPS of 84 February 11, 2026 KLR shared today that recent client feedback resulted in a Net Promoter Score (NPS) of 84, a measure commonly used to gauge client satisfaction and loyalty. While an NPS above 70 is considered exceptional in professional services, KLR views the score not as a milestone to celebrate, but as valuable input from clients who took the time to share their experiences.“We’re truly grateful for the candid feedback our clients provided,” said Paul Oliveira, CEO of KLR. “Their trust is something we work hard to earn, and the score serves as a reminder of the responsibility we have to continue being responsive, thoughtful, and clear in the guidance we provide.” Clients noted that they value:Quick, consistent communicationClear explanations and practical adviceA team that listens and understands their goalsReliability during busy or uncertain timesRather than focusing on the number itself, KLR emphasized that the feedback will shape continued improvements in how the firm supports clients. The firm plans to use the insights gathered to strengthen its processes, enhance communication, and ensure clients feel supported and confident in every engagement. "Our clients rely on us during important moments and sometimes difficult decisions. Hearing that they feel well-supported encourages us to keep raising the bar." Paul Oliveira, CEO The firm noted that the NPS results reflect perspectives from clients across many industries, and that the comments reinforce themes it has long prioritized: responsiveness, clarity, and proactive guidance.
