KLR Achieves Industry-leading Net Promoter Score of 80January 20, 2020
An NPS Score of 50 or higher is considered by industry experts to be Best in Class - #KLRProud!
KLR, a premier accounting and business advisory firm is pleased to announce that its Net Promoter Score reached 80, a rating considered “world class” by industry experts. NPS measures client experience and offers a barometer of how likely people are to recommend a company’s services to other individuals. KLR’s score of 80 is strongly indicative of excellent client loyalty.
“Every KLR Colleague is committed to delivering the best possible experience for our clients each and every day,” said Alan Litwin, Managing Director. “Our clients’ success is at the center of everything that we do. This score validates our approach and distinguishes the quality of our world class client service.”
KLR’s 80 rating is based on the Firm’s own 2019 NPS survey of its clients.
NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.