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KLR Celebrates an Impressive Net Promoter Score of 84, Reinforcing Commitment to Core Values

January 26, 2024

Integrity | Client-centric | Community | Collaboration | Innovation

KLR, a premier accounting and business advisory firm, is pleased to announce that its Net Promoter Score reached 84 in 2023, a rating considered “world class” by industry experts. This high score marks the fifth year in a row of an 80+ score. This aligns with the firm’s Core Values of being Client-Centric and exceeding expectations in everything that they do.

"At KLR, our commitment to being client-centric and exceeding expectations is embedded in our DNA. The remarkable Net Promoter Score of 84 is a testament to our unwavering dedication to our core values," said Paul Oliveira, CEO. "We take great pride in aligning our actions with the expectations of our clients and are thrilled to see our efforts reflected in this outstanding score."

KLR’s 84 rating is based on the Firm’s own 2023 NPS survey of its clients.

About Net Promoter Score (or NPS®)

NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships. An NPS Score of 50 or higher is considered by industry experts to be Best in Class -- #KLRProud!

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