KLR Newsroom KLR Earns Net Promoter Score of 85, Over 2x the Industry Average January 14, 2022 This remarkable score is a testament to KLR’s commitment to providing world-class client service and hiring and retaining the very best talent in the industry. KLR, a premier accounting and business advisory firm, is pleased to announce that its Net Promoter Score reached 85 in 2021, a rating considered “world class” by industry experts. This high score marks the fourth year in a row of an 80+ score for the firm and is more than two times the average for Accounting Firms (industry average is 38). “Our high NPS score is an outstanding achievement that we are very proud of,” said Alan Litwin, Managing Director. “This score also shows that delivering the best service and experience to our clients are top priorities for KLR.” KLR’s 85 rating is based on the Firm’s own 2021 NPS survey of its clients. About Net Promoter Score (or NPS®) NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships. An NPS Score of 50 or higher is considered by industry experts to be Best in Class -- #KLRProud!
