KLR Newsroom KLR Releases Industry Leading 2018 Net Promoter Score Results January 24, 2019 Dedicated to the Success of our Clients Dedicated to the Success of our Clients KLR announced today that the Firm has achieved a Net Promoter Score (NPS) of 86, putting the firm on track for a year of significant innovation and growth. The NPS survey takes clients’ direct feedback and measures the loyalty that exists between a client and a business. An NPS score of 50 or higher is considered by industry experts to be "world class" and an indicator of overwhelming client loyalty. KLR’s industry-leading score highlights the success of the firm’s culture and dedication to our clients. “Every KLR colleague is committed to delivering the best possible experience for our clients,” said Alan Litwin, Managing Director. “We listen, roll up our sleeves and deliver solutions to our clients. In turn, our clients know they have a true partner in KLR who understands their unique needs and is deeply dedicated to their success.” About Net Promoter Score (or NPS®): The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.
