KLR Wealth Management Achieves Best in Class Net Promoter ScoreJanuary 11, 2018
KLR Wealth Management is pleased to announce that its Net Promoter Score reached 80.
KLR Wealth Management is pleased to announce that its Net Promoter Score reached 80. KLR’s score is particularly noteworthy as scores above 50 are extremely rare in the financial services industry. Regardless of industry, KLR’s score of 80 is strongly indicative of excellent client loyalty.
“We are extremely happy that our clients rate us so high and are willing to recommend us to their friends and colleagues”, said Peri Ann Aptaker, Managing Director. "We thank our clients for recognizing our commitment to excellent client service.”
NPS is the result of a survey on clients’ direct feedback and measures the loyalty that exists between a provider and a business. The results calculated the percentage of KLR’s clients who qualify as “promoters” (rating the company 9 or 10 on a 0-to-10 point scale) minus the percentage who are “detractors” (rating 6 or lower). Scores can range from -100 to +100 with scores of +50 and higher considered a “best in class” client service level. A high NPS is often associated with strong and valued relationships.