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DATE: October 30th, 2025TIME: 1:00PM - 7:30PMWHERE: Gillette Stadium
Everyday Negotiation – Strengthening Client and Team RelationshipsBe Future Ready | Achieve Success
A strong client experience is about building trust, demonstrating value, and ensuring long-term success.
Negotiation isn’t just for high-stakes deals - it happens every day in the conversations we have with clients and colleagues. Whether we’re setting expectations, handling tough discussions, or ensuring our expertise is valued, the way we communicate directly impacts on the client experience and our ability to build lasting realtionships.
Here's what we have in store ...
** Please note - we expect the entire firm to be in attendance. If for some reason you are unable to attend please let June know. **
“One of the things I’ve come to appreciate more and more over the years is just how much impact a single conversation can have. The way we listen, the questions we ask, the way we show up for each other and for our clients, it all matters. This year’s Summit is about strengthening those everyday moments. Because when we communicate with empathy and curiosity, we don’t just solve problems, we build trust, we build connection, and we build something lasting.” - Paul Oliveira, CEO
Meet Our Keynote Speaker: Kwame Christian
Topic: Everyday Negotiation – Strengthening Client and Team Relationships
Negotiation isn’t just for high-stakes deals—it’s happening every day in the conversations we have with clients, colleagues, and even at home. Whether we’re setting expectations, handling tough discussions, or making sure our expertise is valued, the way we communicate directly impacts client experience and team collaboration.
This keynote will introduce the Compassionate Curiosity Framework, a simple and practical approach to negotiation that anyone can use—no complex tactics or “salesy” tricks required. It’s about learning how to navigate conversations with confidence, build stronger relationships, and ensure both sides feel heard and understood. Because at the end of the day, delivering great work isn’t enough—how we communicate that work makes all the difference.
Expect real-world examples, actionable takeaways, and a fresh perspective on negotiation that you can apply immediately—whether you’re dealing with a client request, a team discussion, or just figuring out where to go for dinner.
About Kwame: One of the world’s top negotiation experts, Kwame Christian is a best-selling author, top podcaster, keynote speaker, Forbes contributor, business attorney, and founder and CEO of the American Negotiation Institute (ANI), a global consulting firm that specializes in providing training, coaching and education on applying the foundations of negotiation to any difficult conversation in life or business. He is the originator of the Compassionate Curiosity Framework™ and has spoken and conducted workshops around the world.
Some of Kwame’s engagements include Fortune 1000 and strategic clients such as Johnson & Johnson, Target, NASA, Apple, Intel, Honda, Owens Corning, and Workday, Inc. Top Negotiation Expert, Fortune 500, Trainer/Coach, Two-Time Bestselling Author, Forbes Contributor, and Host of Negotiate Anything, the World’s #1 Negotiation Podcast
Building on the keynote, this interactive panel will explore how everyday negotiation shapes our relationships with clients, colleagues, and referral sources. From setting expectations to navigating challenging conversations, negotiation isn't just a skill for high-stakes deals—it's an essential part of how we build trust, demonstrate value, and drive collaboration.
This session will spotlight real-world examples of how professionals at every level use negotiation to improve client experience and strengthen internal communication. Panelists will share practical strategies they’ve used in their roles to align expectations, problem-solve, and foster meaningful connections.
