business Technology in the New Normal: Opportunities for 2020 and Beyond October 06, 2020 October 1st marked the start of Cybersecurity Awareness Month. While 2020 has introduced new technology opportunities for businesses, there are new risks of which you’ll want to be aware. Happy Cybersecurity Awareness Month! Despite the setbacks introduced by the COVID-19 pandemic, 2020 has also introduced new technology opportunities for businesses. With these new opportunities comes cyber risk if businesses are not careful. Our 2020 Cybersecurity Whitepaper: Technology in the New Normal: Maximizing Opportunities, Minimizing Cyber Risks has all the details, but here’s a sneak peek. New technology opportunities Next-generation AI- Companies are investing millions in expanding AI technologies including machine learning (ML) and natural language processing to help them harvest and explore data. Robotic process automation- RPA is another form of AI. Any area with repetitive, rules-based tasks that are typically performed manually is a candidate for RPA. It reduces the risk of human error and expedites processes. Chatbots- Social media have been inundated with complaints about poor customer service since COVID-19 hit the U.S. hard in March 2020. Improvements in conversational AI will empower businesses to handle high call volumes while also personalizing the experience for the caller. Technology continues to create opportunities for businesses of all sizes, but it’s not without potential pitfalls. For example, U.S. businesses experienced a 17% increase in data breaches in 2019, according to the U.S. Department of Homeland Security. In 2020, the increase in cyberattacks continues, as hackers exploit employees’ less-secure home networks to gain access to valuable data and IP assets. Cybercriminals don’t just target large companies. Small businesses with limited resources can be especially vulnerable Download our whitepaper for more guidance.